The Beacon app and your robot require internet access. We recommend a wired Ethernet connection — it is the most reliable option.
This article lists the domains and ports Beacon needs. It is written for your IT department — share it with them when you set up your robot's network.
Firewall Requirements
If your company uses a firewall, allow outbound access to the domains and ports below. Beacon does not need any inbound ports open.
The domains you need depend on which Beacon features you use:
Hirebotics — required for Beacon to work
Intercom — in-app support chat and help articles
Stripe — subscriptions and billing
YouTube — videos in help articles
The * in a domain is a wildcard — it allows all subdomains. For example, *.hirebotics.io allows api.hirebotics.io, files.hirebotics.io, and any other subdomain.
Beacon Required Features
These domains are for the Beacon app and its connection to your robot.
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Beacon In-App Support
These domains are for Beacon's in-app Support feature. It lets you chat with the Beacon team and read help articles inside the app.
If you can't allow the Intercom domains, you can still email the Beacon team at support@hirebotics.com or read the help articles at help.hirebotics.com.
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Beacon Subscriptions and Billing
Beacon uses Stripe to handle subscriptions and payments. These domains are needed to start or change a subscription, add or change a payment method, and view invoices.
Allow these domains on the network used by the phone, tablet, or computer where you manage billing. Your robot does not need them.
If these domains are blocked, the checkout page cannot load the payment form.
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Stripe uses hCaptcha to protect checkout from fraud. For Stripe's full list of domains, see Stripe's domains and IP addresses.
If you can't allow the Stripe domains, you can pay by invoice instead. Email sales@hirebotics.com to set it up.
Beacon Support Videos
These domains are for videos on some help articles.
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Configure Your Robot's Network
Your robot's teach pendant has its own network settings. Follow the guide for your robot's operating system:
How to Verify
If the teach pendant shows Network is connected, the robot has a valid network connection. This does not, however, verify the outbound firewall rules. If the robot connects to the network but shows offline in Beacon, ask your IT department to confirm the firewall rules above.
Still Need Help?
Tap the Support menu in Beacon to send us a message.